1. Q: What is Rio Staking?

A: The Rio Staking feature allows customers to earn a percentage reward on their crypto portfolio. With Rio Staking, users can allocate coins to their Wallet to receive rewards over time.

2. Q: Is Rio Staking a legitimate company?

A: HC SELF-MEDIA CULTURE COMMUNICATION CO., LTD is a private limited company registered in London, UK, and is incorporated on 22nd November 2022. The Rio Group of Companies has three offices UK, Singapore, and Malaysia operating since 30/03/2018.

3. Q: How old is your company?

A: The Rio Group of Companies operating since 30/03/2018

4. Q: How can I join the Rio Staking program?

A: Please contact customer service for assistance. We have customer service available in English, Spanish, Japanese, Chinese, Taiwanese, and Tagalog.

5. Q: Resident of which country can participate in the program?

A: People from any country can participate in our program, as long as they have access to purchase cryptocurrency.

6. Q: What are the working hours of the company?

A: Our customer service is available from Monday to Saturday. 24 hours a day

7. Q: What cryptocurrency do you accept?

A: We accept Cryptocurrencies like Binance Coin (BNB), Polygon (Matic) and Rgreen Coin (Rio Coin)

8. Q: How can I make a deposit?

A: If you don't have a cryptocurrency wallet, you need to buy cryptocurrencies (BNB or Polygon) on exchanges (Coinbase, Binance, Trust wallet, etc.). Then you install a wallet and withdraw the purchased cryptocurrency to your wallet. You create a payment order in our system, then transfer the corresponding cryptocurrency to our system, and then the deposit is successful.

9. Q: How to withdraw money?

A: To withdraw funds, you need to specify the cryptocurrency name and receiving address of the cryptocurrency you are using. This can be done by your registered email address or through our customer service representatives.

10. Q: I have a Rio Staking gift card how can I redeem it?

A: Rio Staking has the option where customers can purchase our staking plans through gift cards with service charges.

11. Q: How to apply for Gift card distribution rights?

A: Rio Staking offers distribution rights for our Electronic Gift cards, for more information please contact our customer service executives.

12. Q: How often are my percentage reward payments compounded?

A: Rewards are compounded daily and paid into your account monthly (just like a regular bank) or at the time you choose to redeem your principal Earn amount. This is to reduce the number of transactions in your wallet and make things easier for you at tax time.

13. Q: Is there any limit to the number of funds I can invest under the staking program?

A: Currently there are no limits for any assets on the number of funds you can earn percentage rewards on. Staking rewards are paid on the bases of the plans.

14. Q: What is APY?

A: Annual Percentage Yield (APY) is the rate rewards are paid in the Digital Surge Earn Program. This rate is the nominalized rate an asset would yield when factoring in compounding rewards over a one-year period.

15. Q: Are there any lockup or cool-down periods?

A: Staking products have lockup or cool-down periods, meaning your principal amount is locked up for a one-year period.

16. Q: Can investors break the staking period?

A: Yes. Rio Staking allows investors to dissolve the staking period. Please be informed there will be charges which will be charged as a penalty.

17. Q: What are the charges for terminating the staking agreement?

A: Rio Staking will charge 5% of the investment amount as penalty charges.

18. Q: How can I purchase USD from your website?

A: The Rio Group of Companies holds on a large number of USD (ERC20), We offer USD at market price. Customers can contact our sales representatives and deposit Bitcoin (BTC), Ethereum (ETH), and Tron (TRX) to the company's crypto wallet. Our company will complete the transaction within one hour once payment is cleared from the network.

19. Q: Do you accept bank transfers on huge USD purchases?

A: Yes, we do accept bank transfers. Customers need to sign Purchase Deed with our company for all bank transactions. Please note: Bank clearance can take up to 3 banking days.